Terms of Sale & Return
Terms of Sale & Returns
By placing an order for chews, supplements or any other products through the Website (“Products”), you warrant that you are legally capable of entering into binding contracts. All orders for any Products made through the Website are subject to the below terms of sale and return.
Age Requirement
You must be 18 years of age or older in order to purchase any Products from us.
Your Information
If you wish to place an order for Products available on the Website, you may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
Order Cancellation by the Company
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to Products availability, errors in the description or prices for Products, or errors in your order. We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Returns and Cancellations
We stand behind our products and work to ensure our customers have a positive experience all around. In the event that you are dissatisfied with our products for any reason, we will refund your purchase, subject to compliance with these Terms of Sale and Return.
In order to initiate a return, you must contact us within 30 days of purchase by sending an email to support@kaempathogenics.com with your full name, order confirmation number and reason for return. We will provide additional instructions regarding the return, which may include a return confirmation number. Any Products that we request to be shipped back to us must include any associated documents and wrappings. Subject to your compliance with these terms and our instructions, we will reimburse you on the same means of payment as you used for the order.
We reserve the right to refuse to accept any returns for Products that are not defective or sent in our error if we believe that you have abused this return policy.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of Products on the Website. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Please note that while we have tried to accurately display the colors of Products, actual colors you see will depend on your monitor and may not be accurate.
Disclaimer – Not Intended to Treat, Cure or Prevent any Disease
You acknowledge that none of our products have received any approval by the Food and Drug Administration and none of our Products are intended to diagnose, treat, cure, or prevent any disease. You understand that Products may contain materials that could be dangerous if handled improperly, and you acknowledge that the Company and its licensors and agents are not liable for any personal injury or property damage arising from any misuse of any Products offered through the Website. You further acknowledge that Products may not be suitable for use by children, and you expressly assume sole liability for providing any individual under the age of 18 with access to any Products. You hereby agree not use Products for any illegal purpose and you assume all liability for any action you take for any action that is contrary to any law, rule, or regulation of any territory. You are responsible for determining whether our products are right for you, and to the fullest extent provided by law, with regard to any products purchased via the website, other than any warranties that cannot be excluded or limited under applicable law, the Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of fitness for particular purpose.
Prices Policy
We reserve the right to revise our prices at any time prior to accepting an order. The prices quoted may be revised by the Company subsequent to accepting an order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, you will have the right to cancel your order.
Payments
Payment for our Products may be made through various payment methods we have available, such as Visa, MasterCard, American Express cards or online payment methods (PayPal, for example). Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order. All payments through the Website are processed using a third-party processor. You agree that we are not liable for any breaches of credit card or debit card security or privacy by such third-party processor.
International Shipping
We use Flavorcloud Inc. ("Flavorcloud") to fulfill our international orders. By placing an order that is shipped to a destination outside of the United States, you agree to Flavorcloud's terms and conditions concerning such fulfillment, which may be found here.
Subscriptions
You may subscribe to a periodic shipment of Products on a recurring basis (such as daily, weekly, monthly or annually), (“Subscription”) depending on the type of Subscription plan you select when purchasing the Subscription. You will be billed in advance on a recurring and periodic basis. You can easily change, pause or cancel your subscription through your Account settings page at any time.
AT THE END OF EACH PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR THE SAME PERIOD UNLESS YOU CANCEL IT OR THE COMPANY CANCELS IT.
Subscription cancellations
You may cancel your Subscription renewal either through your Account settings page or by contacting the Company. You will not receive a refund for the fees you already paid for your current Subscription period.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information, and update that information as necessary. Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Product Modifications
We are committed to constantly innovating our Products and from time to time may update the formulation of our Products. In this case your Subscription order will continue as before with the newly formulated Products replacing the previous versions. Unless we believe the modification to be a material change to the nature of the Product, you will not be notified separately of this change.